Payment Not Detected

Check the transaction first

Before contacting support, verify on the ledger that the payment was actually sent.

• Stellar (LOBSTR): check stellarchain.io or stellar.expert using your wallet address.
• XRPL (Xaman): check xrpscan.com using your wallet address.

Look for a transaction with the correct amount sent to your wallet with the correct memo (Stellar) or destination tag (XRPL).

Common reasons for no detection

Wrong memo or destination tag

Each Brykto payment link has a unique memo (Stellar) or destination tag (XRPL). If the customer sent the payment without including the correct tag/memo, Brykto cannot match it to your link.

In this case, the funds are still in your wallet. You will need to mark the payment as received manually in your dashboard.

Amount mismatch

If the amount sent differs by more than 2% from the expected amount, Brykto will not confirm the payment automatically.

Network issues

In rare cases, Brykto's monitors may have been temporarily offline. Contact support with the transaction ID and we will check the logs.

Marking a payment manually

If you confirmed the payment arrived in your wallet, go to the payment link in your dashboard and click Mark as paid. This closes the link and triggers your notifications and webhook.