Help Center Troubleshooting

Troubleshooting

Fix common issues with payments, wallets, and notifications.

Customer Paid But It Still Says Pending

What to check when a customer says they paid and the link has not confirmed.

The Wrong Amount Arrived

What to do when a payment lands short or over.

My Checkout Button Does Nothing

What to check when clicking your button has no effect.

Wallet Connection Issues

Problems connecting LOBSTR or Xaman during onboarding.

My Webhook Never Fired

What to check when a payment confirmed but your server heard nothing.

Common Errors

Messages you might see, and what to do about each.