Contacting Support

Opening a ticket

Open Support in your dashboard and describe what happened. Replies arrive in the same place, and you can reply back to carry the conversation on.

What to include

The more of this you give us, the faster it gets sorted.

• What you expected to happen, and what happened instead
• The payment ID, if it is about one specific payment
• The transaction reference from the customer's wallet, if they say they paid
• What you were using: a phone or a computer, and which wallet app

What support cannot do

Brykto never holds your funds, so support cannot move, refund, or reverse a payment. If funds went somewhere they should not have, only the person holding them can send them back.

What support can do is tell you exactly what Brykto saw on the network, and why a payment did or did not match your link.